Privacy Policy for First Care Services
Effective Date: July 15, 2025
First Care Services (“we,” “our,” or “us”) is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, and manage your personal information when you visit our website (
As an accredited provider of new-generation pest management solutions since 2010, we understand the trust you place in us. We are dedicated to maintaining the confidentiality and security of your information while providing effective and reliable services.
1. Information We Collect
We collect information to provide and improve our services, communicate with you, and operate our business. The types of personal information we may collect include:
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Contact Information: Name, address, email address, phone number, and preferred contact method.
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Property Information: Details about your residential or commercial property relevant to pest control services (e.g., property size, type of building, specific pest issues).
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Service Information: Details about the services you request, appointment dates, service history, and notes from our technicians regarding your pest control needs.
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Payment Information: Billing address and payment details (processed securely via third-party payment processors; we do not store full credit card numbers on our servers).
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Website Usage Data: Information about how you interact with our website, such as your IP address, browser type, operating system, referring URLs, pages viewed, and access times. This is typically collected through cookies and similar technologies.
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Communication Data: Records of your correspondence with us, including emails, phone calls, and messages through our website forms.
2. How We Collect Information
We collect information through various methods:
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Directly from You: When you fill out forms on our website (e.g., “Contact Us,” “Book Now”), request a quote, call us, email us, or interact with our technicians during a service visit.
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Automatically: As you navigate our website, information may be collected using cookies, web beacons, and other tracking technologies.
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From Third Parties: In some cases, we may receive information from third-party partners (e.g., lead generation services) where you have given consent for your information to be shared.
3. How We Use Your Information
We use the information we collect for the following purposes:
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To Provide Services: To schedule, perform, and manage your pest control services, including dispatching technicians and providing information about your service.
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To Communicate with You: To respond to your inquiries, provide quotes, send appointment confirmations, service reminders, invoices, and important updates related to our services.
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For Billing and Payments: To process payments for services rendered and maintain accurate financial records.
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To Improve Our Services: To analyse website usage, gather feedback, understand customer needs, and develop new new-generation pest management techniques or service offerings. This includes using aggregated, non-identifiable data for internal analysis.
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For Marketing and Promotions: To send you information about our services, special offers, and helpful pest control tips (e.g., related to our eco-friendly methods or guaranteed results), but only where you have consented to receive such communications. You can opt-out at any time.
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For Legal and Compliance Purposes: To comply with legal obligations, enforce our terms and conditions, protect our rights, and prevent fraud or illegal activities.
4. How We Share Your Information
We may share your personal information with third parties in the following circumstances:
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Service Providers: We may share information with trusted third-party service providers who perform functions on our behalf, such as payment processing, IT support, website hosting, analytics, and customer relationship management. These providers are obligated to protect your information and only use it for the purposes for which it was disclosed.
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Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
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Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction.
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With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
We do not sell your personal information to third parties.
5. Data Security
We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, use, alteration, or disclosure. This includes using secure servers, encryption, access controls, and regular security assessments. While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. This period is determined by the nature of the information, the purpose for its use, and any legal or regulatory obligations.
7. Your Rights
Depending on your jurisdiction, you may have certain rights regarding your personal information, including:
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Right to Access: To request a copy of the personal information we hold about you.
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Right to Correction: To request that we correct any inaccurate or incomplete personal information.
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Right to Deletion: To request that we delete your personal information, subject to certain legal exceptions.
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Right to Object/Restrict Processing: To object to or request restrictions on certain processing of your personal information.
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Right to Data Portability: To request your data in a structured, commonly used, and machine-readable format.
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Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided in the “Contact Us” section below.
8. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your Browse experience, analyse website traffic, and deliver personalised content. Cookies are small data files stored on your device. You can configure your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
9. Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy does not apply to those third-party sites. We are not responsible for the privacy practices or content of such websites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete such information from our records.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on our website with a revised “Effective Date.” We encourage you to review this Privacy Policy periodically.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
First Care Services
Email: Firstcarepest2013@gmail.com
Phone: 0430 496 402
Address: 33/43 Bonview Circuit Traganina VIC 3029